Tenant FAQ's

Tenant Resources

  • When can I schedule a showing?

    Contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

  • Who needs to fill out an application?

    Any adult over the age of 18 will fill out an application. Fee is $45 per person and is non-refundable once background checks have been performed. 

  • Do you run background checks?

    Yes. As part of your rental application process, we will perform a background check that include a criminal, eviction, and credit history. 


    If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

  • Do you require a security deposit?

    Yes. The amount varies per rental between $600 to -2x month's rent.

  • How long is the lease term?

    Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

  • How quickly can I move in?

    We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information (Optional).
    4. Submit and track maintenance requests.

  • If something is broken, will you fix it?

    We will fix everything that is our responsibility as outlined in your lease agreement. 


    If there are damages that are not covered, please let us know and we may have a contractor that we can recommend.

  • How often is rent due and how can I pay it?

    Rent is due monthly usually on the 1st of each month. 


    You are be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).


    One-time payments can also be made in your tenant portal. 


    When using ACH, the money will not be withdrawn from your account immediately, so you will need to maintain the ACH balance in the account until the process is completed. 

  • How do I access my Tenant Portal?

    You will receive an automated invitation by  email access the system after you have been selected as the tenant.

  • Are you accepting any new landlords and rentals to manage?

    To ensure the same high level of service and quality, we may only accept new properties if we have the capacity depending on the time of year.


    Our main goal is to help manage your properties, remove all the stress and headaches, free up your time, and generate passive income on your real estate investments.


    Please contact us to check if we have availability to manage new rentals for you.

  • What is your management fee?

    We will work with you to find a management fee structure that works for your rentals and is a win-win for everyone.

  • Where will my property be advertised?

    We list your rentals on high traffic sites such as Zillow, Trulia, Hotpads, Dwellsy, RentalSource, and more.  


    We will also market them here on our website and other channels as needed to ensure full occupancy and maximum return.

  • How often will I receive distributions & how are they made?

    Owner's distributions are typically disbursed by the 15th of the following month by either check or ACH.

  • Do you screen the tenants you lease to?

    As part of our rental applications, we also request background checks via TransUnion paid for by the tenant's application fee. This includes criminal history, eviction history, and a credit report to ensure we bring in the best tenants.

  • Can I login to an owner portal to view payments?

    Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.

Contact Us

Get In Touch

Our team is happy to assist with any questions or concerns you may have.

Address

118 Timber Creek Dr, Cordova, TN 38018

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